Laurens Linens Info

About Lauren's Linens

Thank you for visiting our online linen store. We are family owned and have operated a "Brick & Mortar" linen store from 1977 until 2001 when we converted to 100% online sales. We carry a complete line of home textiles by the nations premier manufacturers. We specialize in offering department store quality items at everyday discount prices. Give us a try...you won't be disappointed.

Mailing address:
Laurens Linens
369 Fairview Avenue
Westwood, NJ 07675
Call Toll Free
1-877-233-2284

custsvc@cathgro.net

All items subject to manufacturers guarantee.

Shipping via UPS ground.

We normally SHIP all in stock items within 7 business days from the time your order is received. Orders are by usually shipped via UPS and actual delivery time will vary according to your UPS Zone. (in most cases it averages 2-3 business days; 5 business days to California) Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival in our warehouse.

Occasionally, circumstances beyond our control will require additional shipping time.

No additional freight charges will be incurred on any items backordered. Please understand that these are our best estimates of actual delivery times...they are not guaranteed delivery times. Deliveries during the busy holiday season may take considerably longer.

CANADIAN CUSTOMERS PLEASE NOTE: Items shipped to Canada will be shipped via Priority Mail in order to reduce or eliminate brokerage fees.

Shipping charges
We recommend UPS as the quickest, cheapest and most reliable method of shipping. The chart below details our normal shipping charges via UPS. Occasionally, items which are unusually expensive to ship (bulky or heavy items) will carry an additional shipping charge which will be shown on your order copy. Shipments via USPS will be assessed a $15.00 surcharge. Shipments outside of the continental United States (including Canada, Alaska, Hawaii,Puerto Rico & Guam will incur a $20.00 surcharge.

Order Value	Shipping Charge
Below $20.01	$7.95
From $20.01 to 40.00	$9.95
From $40.01 to 60.00	$10.95
From $60.01 to 80.00	$11.95
From $80.01 to 100.00	$12.95
From $100.01 to 150.00	$15.95
From $150.01 to 200.00	$FREE
From $200.01 to 249.99	$FREE
From $250.00 to 499.00	$FREE
$500.00 and more	$FREE

RETURN POLICY

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Returns on all items will be accepted for 30 days and a full refund to your credit card will be given for all merchandise returned in original saleable condition. Items returned without all original packing materials, law tags, etc. will not be accepted.

OPENED PACKAGES OF SHEETS, PILLOWCASES, WALL BORDERS AND/OR ITEMS WHICH HAVE BEEN USED OR WASHED CANNOT BE RETURNED.

Due the unique and personal nature of the products (and their packaging), we cannot take accept returns for refund or credit on mattresses, mattress toppers, pillows or mattress pads.

Special orders of items that are not usually stocked, fabric, and all custom orders are not returnable.

YOU MUST CALL 201-666-1080 FOR "RETURN AUTHORIZATION" BEFORE RETURNING ANY MERCHANDISE.

MERCHANDISE RETURNED WITHOUT A PROPER "RETURN AUTHORIZATION� WILL BE REFUSED OR RETURNED TO YOU AND NO CREDIT WILL BE GIVEN.

Items, which have been authorized for return, must be returned within 30 days of authorization.

We will gladly refund shipping charges on all defective merchandise, but all other

SHIPPING CHARGES
(including return shipping charges)
ARE NOT REFUNDABLE.

All images represent our products to the best of our ability within the limits of the Internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums; depending on video cards, monitor settings etc. In light of this we cannot guarantee that the image you see accurately portrays the actual product colors, texture or pattern. The customer will be responsible for all freight charges incurred in shipping and/or returning of products for this reason.

CANCELLATION POLICY

CANCELLATION OF AN ORDER MUST BE BY PHONE ONLY DURING NORMAL BUSINESS HOURS (9:00 AM--5:00 PM Mon-Fri) LISTED FREIGHT CHARGES WILL APPLY TO ALL ORDERS SHIPPED PRIOR TO OUR RECEIVING YOUR CANCELLATION NOTICE BY PHONE. E-MAIL CANCELLATIONS WILL NOT BE ACCEPTED. IF YOU REFUSE AN ORDER WHICH HAS BEEN SHIPPED TO YOU PRIOR TO OUR ACKNOWLEDGED RECEIPT OF YOUR CANCELLATION, YOU WILL BE RESPONSIBLE FOR BOTH THE FREIGHT CHARGES TO YOU AND THE RETURN FREIGHT CHARGES BACK TO US.

All images represent our products to the best of our ability within the limits of the internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums, depending on video cards, monitor settings etc. In light of this we cannot guarantee that the image you see accurately portrays the actual product colors, texture or pattern. The customer will be responsible for all freight charges incurred in the shipping and/or returning of products for this reason.

To reduce or eliminate brokerage fees, we now ship to Canada via USPS. An additional $15.00 will be added to our standard shipping and handling charge to cover export documentation and additional freight cost. Please call 201-666-1080 if you have any questions on Canadian shipments.

ACTUAL CUSTOMERS' COMMENTS

Rating: Excellent Comments: Price Rating:Excellent Shipping Options Rating:OK Delivery Rating:Good Ease of Purchase Rating:Excellent Customer Service Rating:Good Title: Body:Their prices were remarkably lower than any other online store. I searched my product on Walmart.com and Target.com and Laurens Linens beat the price by $20!!!!

Rating: Excellent Comments: Price Rating:Excellent Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating:Excellent Title: Body:I ordered a bedding ensemble from Canada to be shipped to a U.S. address for my newphews birthday. The ordering process was very easy and the communication with Customer Service was excellent.

I was extremely impressed with their credit card validation process. They were very meticulous in ensuring that the bill to information included on the order matched EXACTLY with the credit cardstatement. For example, when I used a short form on the order which did not match how the address appeared on the statement, Customer Service immediately contacted me and requested me to provide the exact information. They didnt say WHAT specifically didnt match, they just indicated that it didnt. I felt very secure that no one else could use my credit card # without having exact information.

Shipping and billing confirmation were readily provided and the delivery was made on time and the merchandise was intact.

I would just like to tell you that your customer service is TOP SHELF!!! I shopped around for the bedding that I wanted and found your prices to beat all others (even including the shipping). I spoke with Erika in customer service a few times and it was so refreshing to speak with a person who was actually friendly. Other corporations should take a lesson from you!!! I will be back for any and all bedding and linens that I need........THANKS AGAIN FOR YOUR WONDERFUL SERVICE.

Stephanie A., Rochester, NY

Rating: Excellent Comments: courteous service, great shipping time and items received in perfect shape..not even a small rip or mark on the plastic wrapping. everything was fantastic!

It's nice to to know you can shop on line if what you want is not in the store and pay the same price. Nyessa

I would recommend Lauren's Linens to everyone, shopping in the net is so much fun and just a click away!

very satisfied, could not find these items anywhere. My son loves them.

I was very please with how quickly I received my purchase after placing the order. Lauren's Linens was very coutesy in sending me receipt, calling with any questions and keeping me updated on when my package was sent out. I was also completely satisfied with my purchase once I received it. I am telling all my friends about Lauren's Linens. I will definately be making purchases from them again.

Excellent customer service...and communications A ...loved the products

The pictures on the net were a little difficult for me to determine which item I wanted. When I did order the wrong item I called Lauren's Linen and was helped very quickly. They were so nice about everything that I give them a very high rating. My items got here fast and were very good quality. Thank you, Frances S------

There were a few glitches on my end of the order and Lauren's Linens made sure everything came out smooth in the end. They were patient, professional, and fast!

I never heard of Lauren's Linens, so I was a little nervous about the purchase. Everything went fine. Even with shipping charges, I saved money over local linen store price.

I was a little doubtful about ordering from a company I had never heard of, but Lauren's Linens exceeded all my expectations. The items I ordered were just as they were pictured to be, and I was also immediately informed when they would be shipped. One of the items is backordered, and I was promptly told that, and have not been charged. I will definitely shop Lauren's Linens again.

It was my first experience outside of Amazon.com so I was a little skeptical. The email people were wonderful - I needed to know exactly when my shipment would arrive and they not only provided an estimated delivery date, but they also sent me a follow up to let me know the date it actually shipped. The merchandise was exactly as expected and delivered within the timeframe promised.

One of the most accomodating merchants I've run across on the web.

I love the mattress pad you sent! Thanks. And your service was impeccable. I'll be ordering from you again, and will tell everyone I know about your great company!

Linda M
Princeton, NJ

The response time and follow-up were excellent. One of the best on-line ordering experiences I have had. And I do most of my shopping on-line!

Had been searching high and low at local stores in my area trying to find a little girls curtain and valance. Finally got smart and did an internet search and found your website. It was easy to find and order, and your service was very quick. Had them within a week. Thank you.

Carol F

I just wanted to send a quick note to let you know how pleased I was with my whole shopping experience with laurenslinens.com. I ordered a comforter set for myself on Tuesday and spoke to Erica in customer service (who was so friendly and courteous) on Wednesday to add more items to my order which was not a problem at all...Everything that I had ordered was on my doorstep by noon on Thursday! It really was a pleasure doing business with you and I will be sure to spread the word about your website!!

Sincerly, Melissa S

I am stationed overseas and my son has this Spiderman craze(all 4 year olds go through this phase) and this was the only website that gave me what I needed and I received my merchandise a week before I expected. Thank you and little spiderman thanks them. I will be using this site again for all of my linen needs.

EXCELLENT SITE! EXCELLENT SERVICE! EXCELLENT CUSTOMER CARE! EXCELLENT PRICES! PROMPT DELIVERY! NEED I, SAY MORE??? THANK YOU, SUZANNE, OF OZONE PARK, N.Y.

First of all, I was thrilled to find the bedding on Lauren Linens because I was having trouble locating it in stores. On top of that, it was on sale!!!! I ordered it on a Wednesday, and didn't expect it for a couple of weeks. Well, I only had to wait a couple of days. I was very impressed.

Item was BETTER than expected. Killer Price..!!!Shipped to my door in five days(not bad). They will have my repeat business Always. Jim O.

Excellent service, faster than I expected! (And we love the products too) Great store!

I really like this site. And they deliver the things very fast.

This has been the best online ordering experience I have ever had, I would recommend Laurens Linens to everyone! Its a quick easy ordering process, prices are reasonable, and you receive your order within a few days!! Thank you! My daughters are VERY happy with their new bedroom decor.